Blog Archive

Theme images by Storman. Powered by Blogger.


Saturday, July 2, 2016

Deloitte Freshers Recruitment Drive 2016-2017 At Hyderabad

Deloitte Recruitment Drive 2015-2016
Deloitte Freshers Recruitment Drive 2016-2017 At Hyderabad. Openings For Freshers For The Position Of Associate Business Technology Analyst. Deloitte Hiring Freshers In June 2016-2017. B.Sc,BCA Freshers Jobs 2017-2016.




Company NameDeloitte
QualificationAny Graduate
Experience0-2 Years
Job LocationHyderabad
Job RoleAssociate Analyst Customer Service
SalaryBest In The Market
IndustryIT-Software / Software Services

JOB DESCRIPTION


Key job responsibilities:


Operations:


  • Create, monitor and close Sales force and Service Desk cases in a timely manner meeting the Service Level Expectation (SLE)
  • Manage Live Chat’s
  • Contribute knowledge articles
  • Manage support queues, including following up on open issues, assisting with issue resolution, escalating issues, working directly with the other referral teams
  • Ensure customer satisfaction by proper escalation within a quick turn aroundtime
  • Answer inquiries in the areas of content, learning organization and contacts,where to find certain learning information, e-learning guide, etc
  • Redirect inquiries about systems and functionality to appropriate resource swithin a tracking system
  • Participate in systems Testing as and when required
  • Participate in firm & process initiatives as needed

Teaming:


  • Provide Support to Team Leader as and when needed
  • Work as part of a team and support team members in accomplishing their respective tasks

Education & Experience:


  • Has 0-1 years of customer service experience through Email and Live Chat support
  • Strong written and verbal communication skills (must be an effective communicator)
  • Excellent customer service skills; ability to interact with customers directly globally
  • Basic to intermediate capabilities in word-processing, spreadsheet and other PC software, as well as with Email and the internet
  • Ability to prioritize time and work on multiple tasks with ongoing deadlines
  • Interpersonal skills and ability to interact well with multiple departments
  • Self-starter; highly motivated to learn new skills.
  • In depth understanding of Saba LMS and experience working on system upgrades from one version to other is mandatory.
  • Systemic problem solver, implementing solutions to solve root cause problems.
  • Easily learns new skills and techniques and has an aptitude for understanding functional and technical process details.
  • Assertive,energetic, and a self-starter. Ableto prioritize time and work on multiple tasks with ongoing deadlines.
  • Continuously seeks to enhance skills and improve one’s performance
  • Able to handle multiple,complex priorities and balance theneeds of each according to business impact.
  • Strong written, oral, communications and facilitation skills.
  • Conveys information in understandable terms at all levels of the organization and through proper channels.
  • Proven analyticalskills with strong attention to detail.
  • Proficiency withMicrosoft Excel, Access, Word,Visio, and PowerPoint required.
  • Experience working in a virtual

How To Apply


Apply Here:


0 on: "Deloitte Freshers Recruitment Drive 2016-2017 At Hyderabad"