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Company Name
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Dell
|
Qualification
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Any Graduate
|
Experience
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0 - 3 years
|
Job Location
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Hyderabad
|
Job Role
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Associate/Senior Associate -(Technical)
|
Salary
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INR 3,00,000 - 4,75,000 P.A.
|
Industry
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BPO / Call Centre / ITES
|
Job Description
- We are currently hiring for US Collections
- Role Offered - Accounts Receivable Associate
- Who can apply? - Freshers & Experienced folks with good communication skills
- Criteria - Graduate in any stream apart from B.Tech, B.E, M. Tech & MS. Looking for immediate joiners
Role Overview:
- The duties of a Collection Associate include collection calls and/or correspondence in a fast paced goal oriented collections department. Accountable for reducing delinquency for assigned accounts.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.)
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.
- Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization
Role & Responsibilities:
- Adhere to Collection tool strategy and work flow management goals
- Ensure 100% ledger coverage & accurate problem coding in timely manner
- Daily Call Targets to be met
- Timely penetration of disputes
- Provide accurate weekly/monthly/quarterly projections against collector goals
- SLA adherence on mailbox, voicemail, follow ups closure
Candidate requirement:
- Prefer candidates with financial process background
- Sound knowledge of B2B Collection
- Should be open to work in night shifts in a 24x7 environment.
- Should have excellent communication skills in English.
- Should be open to relocate to Hyderabad
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