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Friday, July 8, 2016

Dell Freshers Recruitment Drive 2016-2017 At Hyderabad


Dell Freshers Openings 2016-2017 
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Company Name
Any Graduate
0 - 3 years
Job Location
Job Role
Associate/Senior Associate -(Technical)
INR 3,00,000 - 4,75,000 P.A.
BPO / Call Centre / ITES

Job Description

  • We are currently hiring for US Collections
  • Role Offered - Accounts Receivable Associate
  • Who can apply? - Freshers & Experienced folks with good communication skills
  • Criteria - Graduate in any stream apart from B.Tech, B.E, M. Tech & MS. Looking for immediate joiners

Role Overview:

  • The duties of a Collection Associate include collection calls and/or correspondence in a fast paced goal oriented collections department. Accountable for reducing delinquency for assigned accounts.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.)
  • Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.
  • Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization

Role & Responsibilities:

  • Adhere to Collection tool strategy and work flow management goals
  • Ensure 100% ledger coverage & accurate problem coding in timely manner
  • Daily Call Targets to be met
  • Timely penetration of disputes
  • Provide accurate weekly/monthly/quarterly projections against collector goals
  • SLA adherence on mailbox, voicemail, follow ups closure

Candidate requirement:

  • Prefer candidates with financial process background
  • Sound knowledge of B2B Collection
  • Should be open to work in night shifts in a 24x7 environment.
  • Should have excellent communication skills in English.
  • Should be open to relocate to Hyderabad

How To Apply

Apply Here:

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