| Company Name | American Express |
| Qualification | Any Graduate |
| Experience | 0 - 5 years |
| Job Location | Gurgaon |
| Job Role | Associate/Senior Associate -(NonTechnical) |
| Salary | Best In The Market |
| Industry | BPO / Call Centre / ITES |
Job Description
Job responsibilities:
- Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
- Document necessary account information and offer custom solutions that benefit the customer.
- Balance customer interests with the interests of American Express.
Experience Required:
- Prior work experience in collections required.
- Candidates with prior experience on platforms such as triumph / legacy screens would be preferred.
Skills Required:
- Ability to analyze and interpret data in a systematic meaningful manner. Proven analytical and problem solving skills with a strong attention to detail.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Ability to evaluate card members financial and account data to make sound business decision.
- Analytical mind & attention to detail.
- Strong interpersonal, communication and listening skills. Excellent negotiation skills.
- Demonstrated consultative experience, ability to influence, resourceful.
Note:
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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