
Company Name | IBM |
Qualification | Any Graduate |
Experience | 0 - 2 Years |
Job Location | Noida and Gurgaon |
Job Role | Associate/Senior Associate -(Technical) |
Salary | Best In The Market |
Industry | BPO / Call Centre / ITES |
Job Description
Roles & Responsibilities:
- You will be involved in solving technical query & Trouble shooting.
- Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
- Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
- You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
- Assist in End to End Problem, Change and Incident Management.
Skills Required:
- Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
- Should have proven knowledge of operating systems like Windows.
- Proven communication Skills to be able to effectively communicate with customers over Phone / email.
- Good Communication Skills
- Comfortable with 24/7 Shifts
Note:
Qualification : Any Graduate,Post Graduates (No B.E/B.Techs)
Shifts: Rotational. Willingness to work for night shifts.
IBM Walkin Details:
Walkin Date: 4th June 2016
Interview Time: 11am to 4pm
Venue:
UNITECH INFO SPACE PLOT 20/21,
Bldg 2 ,
1st floor Sec-135 NOIDA.
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