IBM Walkin Drive For Freshers On 4th June 2016.

IBM Walkin Drive For Freshers On 4th June 2016. IBM Freshers Jobs 2016-2017. Walkins For Freshers At IBM For The Position Of Associate In June 2016. IBM Freshers Openings 2016 At Noida.

Company Name	IBM
Qualification	Any Graduate
Experience	0 - 2 Years
Job Location	Noida and Gurgaon
Job Role	Associate/Senior Associate -(Technical)
Salary	Best In The Market
Industry	BPO / Call Centre / ITES

Job Description

Roles & Responsibilities:

• You will be involved in solving technical query & Trouble shooting.
• Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
• Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
• You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
• Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
• Assist in End to End Problem, Change and Incident Management.

Skills Required:

• Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
• Should have proven knowledge of operating systems like Windows.
• Proven communication Skills to be able to effectively communicate with customers over Phone / email.
• Good Communication Skills
• Comfortable with 24/7 Shifts

Note:

Qualification : Any Graduate,Post Graduates (No B.E/B.Techs)
 
Shifts: Rotational. Willingness to work for night shifts.

IBM Walkin Details:

Walkin Date: 4th June 2016

Interview Time: 11am to 4pm

Venue:

UNITECH INFO SPACE PLOT 20/21,
Bldg 2 ,
1st floor Sec-135 NOIDA.