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Sunday, June 19, 2016

HCL Freshers Recruitment Drive From 20th to 22nd June 2016 at Chennai.


HCL Recruitment Drive 2015 - 2016 For Freshers
HCL Freshers Recruitment Drive From 20th to 22nd June 2016 at Chennai. Walkins For Freshers At HCL Chennai. Openings For Freshers At HCL For The Position Of AR Caller. HCL Freshers Jobs 2016-2017 At Chennai.

Company NameHCL
QualificationAny Graduate
Experience0 - 1 years
Job LocationChennai
Job RoleAssociate/Senior Associate -(NonTechnical)
SalaryBest In The Market
IndustryBPO / Call Centre / ITES

Job Description 

  • Responsible for managing all intraday management processes in support of operations to achieve the business objective of achieving business service level objectives and maximizing efficiency and occupancy.
  • Contribute to consistently achieving service level goals by real-time management of call center resources.
  • Providing leadership teams with timely, accurate reports on intraday performance and impacts.

Roles & Responsibilities:

  • To attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current weeks performance and forecast performance of remainder of current week and next week, while also identifying the risks.
  • Monitor real-time adherence to schedules for call center associates.
  • Manage associate call-in line and update schedules to reflect accurate intraday projections.
  • Provide day of impact analysis for outages, staffing shortages, and other unplanned events.
  • Communicate effectively with internal and external customers in accordance with the companys policies, procedures, guidelines, and common practices.
  • Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests.
  • Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative.
  • Demonstrate working knowledge and adherence to all HR & WFM policies, procedures, guidelines, and practices.

Skills Required:

  • Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.
  • Regular, punctual and consistent attendance.
  • Ability to work in a team oriented environment focused on cross training and sharing workload responsibilities.
  • Ability to meet deadlines.
  • Ability to work outside of normal schedule with little or no notice.
  • Ability to perform additional tasks as assigned.
  • Strong analytical and organization skills, including trend analysis.
  • Proficient in Microsoft Office, as well as other related applications

Walkin Details:

Walkin Date: 20th to 22nd June 2016

Interview Time: 10am Onwards


HCL Technologies Bserv
Navins WSS Towers, 107 Harris Road,
Pudupet,Chennai 2
Near Casino Theatre

Contact Person :HR JENITA

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