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Tuesday, June 7, 2016

HCL Freshers Recruitment Drive On 10th June 2016.


HCL Recruitment Drive 2015 - 2016 For Freshers
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Company Name
Any Graduate
Job Location
Job Role
Best In The Market
IT-Software / Software Services

Job Description

Requirement 1:

Skills :

  • Service Desk | Work Location : Noida/Bangalore/ Chennai | Experience : Fresher - 6 months

Role : 

  • He/she will be responsible in providing 100% voice support to the clients and online technical resolution.

Skill sets :

  • Voice based technical support experience in a global environment
  • Basic technical knowledge of PCs
  • Knowledge of MS Outlook troubleshooting, Internet and Networking
  • Technical Knowledge of operating systems like Windows XP 
  • Good communication and conversation skills (verbal and written)
  • Willingness to work in 24*7 environment

Requirement 2:

Skills :

DC Ops | Work Location : Noida/Chennai/ Bangalore | Experience : Fresher - 6 months | 

Roles and Responsibilities :

  • L1 support experience on Windows/Unix Servers, AD, Network Devices
  • Good troubleshooting skills
  • Fundamental knowledge of Networks
  • Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.
  • Excellent Verbal, Email communication skills.
  • Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.
  • Willingness to work in 24*7 environment

Work experience:

  • Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.
  • Incident, Problem, Change lifecycle process.
  • Any ITSM tool e.g.: Remedy, Peregrine etc.
  • Batch job scheduling.
  • Start/stop backup jobs.
  • Backup monitoring tools like Networker.
  • Generating Reports through Dashboard, Remedy etc.

Responsibilities :

  • Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
  • Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
  • Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
  • Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
  • Administer and provide User account provisioning & activities
  • Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Route problems to internal 2nd and 3rd level IT support staff
  • Escalate complex problem to appropriate support specialists 
  • Routine maintenance updates with other IT staff and business units
  • Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
  • Identify, evaluate and prioritize customer problems and escalations 
  • Participate in on-going training and departmental development
  • Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Walkin Details:

Walkin Date : 10th June, 2016.
Interview Time : 9AM to 11AM (No Entry will be permitted after 11 AM)


Krishna Engineering College, 
95, Loni Rd, Mohan Nagar, 
Rajendra Nagar, Ghaziabad, 
Uttar Pradesh 201007

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