HCL Freshers Recruitment Drive On 10th June 2016.

HCL Freshers Recruitment Drive On 10th June 2016. Walkins At HCL in Ghaziabad for 2014, 2015 & 2016 Batch Freshers. Freshers Walkins At Ghaziabad. HCL Freshers Jobs 2016-2017. Openings For Freshers At HCL. HCL Jobs For Freshers. Freshers Walkins At HCL. Freshers Jobs At Ghaziabad In 2016-2017. Jobs For Freshers At HCL Ghaziabad. Freshers Walkins 2016-2017.

Company Name	HCL
Qualification	Any Graduate
Experience	Freshers
Job Location	Noida
Job Role	Fresher
Salary	Best In The Market
Industry	IT-Software / Software Services

Job Description

Requirement 1:

Skills :

• Service Desk | Work Location : Noida/Bangalore/ Chennai | Experience : Fresher - 6 months

Role : 

• He/she will be responsible in providing 100% voice support to the clients and online technical resolution.

Skill sets :

• Voice based technical support experience in a global environment
• Basic technical knowledge of PCs
• Knowledge of MS Outlook troubleshooting, Internet and Networking
• Technical Knowledge of operating systems like Windows XP 
• Good communication and conversation skills (verbal and written)
• Willingness to work in 24*7 environment

Requirement 2:

Skills :

DC Ops | Work Location : Noida/Chennai/ Bangalore | Experience : Fresher - 6 months | 

Roles and Responsibilities :

• L1 support experience on Windows/Unix Servers, AD, Network Devices
• Good troubleshooting skills
• Fundamental knowledge of Networks
• Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.
• Excellent Verbal, Email communication skills.
• Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.
• Willingness to work in 24*7 environment

Work experience:

• Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.
• Incident, Problem, Change lifecycle process.
• Any ITSM tool e.g.: Remedy, Peregrine etc.
• Batch job scheduling.
• Start/stop backup jobs.
• Backup monitoring tools like Networker.
• Generating Reports through Dashboard, Remedy etc.

Responsibilities :

• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists 
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations 
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Walkin Details:

Walkin Date : 10th June, 2016.

Interview Time : 9AM to 11AM (No Entry will be permitted after 11 AM)

Venue:

Krishna Engineering College, 

95, Loni Rd, Mohan Nagar, 

Rajendra Nagar, Ghaziabad, 

Uttar Pradesh 201007