
HCL Freshers Recruitment Drive On 10th June 2016. Walkins At HCL in Ghaziabad for 2014, 2015 & 2016 Batch Freshers. Freshers Walkins At Ghaziabad. HCL Freshers Jobs 2016-2017. Openings For Freshers At HCL. HCL Jobs For Freshers. Freshers Walkins At HCL. Freshers Jobs At Ghaziabad In 2016-2017. Jobs For Freshers At HCL Ghaziabad. Freshers Walkins 2016-2017.
Company Name
|
HCL
|
Qualification
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Any Graduate
|
Experience
|
Freshers
|
Job Location
|
Noida
|
Job Role
|
Fresher
|
Salary
|
Best In The Market
|
Industry
|
IT-Software / Software Services
|
Job Description
Requirement 1:
Skills :
- Service Desk | Work Location : Noida/Bangalore/ Chennai | Experience : Fresher - 6 months
Role :
- He/she will be responsible in providing 100% voice support to the clients and online technical resolution.
Skill sets :
- Voice based technical support experience in a global environment
- Basic technical knowledge of PCs
- Knowledge of MS Outlook troubleshooting, Internet and Networking
- Technical Knowledge of operating systems like Windows XP
- Good communication and conversation skills (verbal and written)
- Willingness to work in 24*7 environment
Requirement 2:
Skills :
DC Ops | Work Location : Noida/Chennai/ Bangalore | Experience : Fresher - 6 months |
Roles and Responsibilities :
- L1 support experience on Windows/Unix Servers, AD, Network Devices
- Good troubleshooting skills
- Fundamental knowledge of Networks
- Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.
- Excellent Verbal, Email communication skills.
- Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.
- Willingness to work in 24*7 environment
Work experience:
- Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.
- Incident, Problem, Change lifecycle process.
- Any ITSM tool e.g.: Remedy, Peregrine etc.
- Batch job scheduling.
- Start/stop backup jobs.
- Backup monitoring tools like Networker.
- Generating Reports through Dashboard, Remedy etc.
Responsibilities :
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
- Identify, evaluate and prioritize customer problems and escalations
- Participate in on-going training and departmental development
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Walkin Details:
Walkin Date : 10th June, 2016.
Interview Time : 9AM to 11AM (No Entry will be permitted after 11 AM)
Venue:
Krishna Engineering College,
95, Loni Rd, Mohan Nagar,
Rajendra Nagar, Ghaziabad,
Uttar Pradesh 201007
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