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Monday, May 9, 2016

American Express Job Openings For Freshers In May 2016 - Gurgaon.

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Company Name
American Express
Qualification
Any Graduate
Experience
0 - 2 years
Job Location
Gurgaon
Job Role
Associate
Salary
Best In The Market
Industry
BPO / Call Centre / ITES

Job Responsibilities:



  • Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment  in a fast paced, structured customer care environment.
  • Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balance customer interests with the interests of American Express
  • Deliver Employees, Customers and Shareholder metrics as per goals
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
  • Gather relevant information from customers as required and update it accurately to facilitate the decisioning process

Experience Required:  

  • Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

Skills Required:

  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card product would be preferred.
  • Demonstrated consultative experience, ability to influence, resourceful.

Note:


  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

How To Apply:


Apply Here


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