American Express Job Openings For Freshers In May 2016 - Gurgaon.

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Company Name	American Express
Qualification	Any Graduate
Experience	0 - 2 years
Job Location	Gurgaon
Job Role	Associate
Salary	Best In The Market
Industry	BPO / Call Centre / ITES

Job Responsibilities:

• Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment  in a fast paced, structured customer care environment.
• Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
• Grow and nurture customer relationships on every interaction that results in measurable Customer value
• Document necessary account information and offer custom solutions that benefit the customer.
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Balance customer interests with the interests of American Express
• Deliver Employees, Customers and Shareholder metrics as per goals
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Gather relevant information from customers as required and update it accurately to facilitate the decisioning process

Experience Required:  

• Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

Skills Required:

• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Strong written and verbal communication.
• Analytical mind & attention to detail.
• Knowledge of Amex card product would be preferred.
• Demonstrated consultative experience, ability to influence, resourceful.

Note:

• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

How To Apply:

Apply Here